Terms of use

Kreadors is operated by TTT Property Sdn. Bhd. (1234532-V), 8, Jalan Bahagia 12A, Taman Sri Bahagia, 56000 Kuala Lumpur, Malaysia. “We” and “Kreadors” mean that company; “you” means whoever is using the site, as a business or as a creator.

You need to be 18 or older to have an account. If you are acting for a company, you are confirming you are allowed to commit it.

We are the place the deal happens and the money is held. We are not the agency, not the employer, and not a party to the work itself: the agreement to make a video is between the business and the creator.

Creators are independent. They set their own prices, decide which jobs to take, own their own tax affairs, and are not our employees or contractors.

We do not write, approve or vet the content itself. We do remove accounts and listings that break these terms.

An account starts as either a business or a creator. A creator says which kind of work they do: posting for brands on their own accounts (an influencer), making content for the business to post itself (crew: filming, editing, photography), or both. A creator's page is reachable by its link as soon as it exists, but appears in search only once the creator publishes it, and only once there is something priced on it to book. A creator can unpublish it, or mark themselves busy until a date, at any time.

A creator's page shows what businesses need to judge them by: their rate card, the reach each item usually gets, their reviews, how quickly they answer requests, and the number of paid bookings they have backed out of after the work started. Every reach figure says where it came from — read from a connected account, checked by us against the post, or typed in by the creator.

A business has a public page too: its name and logo, its open campaigns, the reviews creators have written about it, and how it behaves on orders — how long it takes to sign off a draft, how many drafts it left to the deadline, how many creators it has paid.

A creator can hire, too. A creator who books another creator does it from the same account. On that booking they are the business: everything these terms say about a business applies to them there, and everything said about a creator applies to the one they hired. They appear to the person they hire under their own name and picture unless they add a company's, and they get the same public record as any business. A business can likewise add a creator page to its account, and is the creator on any booking made from that page. Nobody can book, message or review themselves.

A booking request. A business picks from a creator's rate card, states its terms, and sends a request. The creator has 48 hours to confirm the price, quote a different one with a reason, or decline. A request nobody answers lapses, and counts against the response rate shown on the creator's page. A business can withdraw a request before it is answered.

A quote. The creator's answer is a quote: the lines, the price of each, the delivery time, the rights included, and how many days it stands for (7 by default, at most 30). A quote is the creator's yes. It can be withdrawn until it is paid for, and it expires on the day it says.

An offer. A creator can send the same thing from a conversation, without waiting for a request. It works exactly like a quote, and can be revised or withdrawn until it is paid for.

A campaign. A business can post what it needs, the budget and the dates, and creators send proposals against it. A proposal is a creator's yes and expires after the days they set; a shortlist is not a booking. A campaign stops taking proposals on the day the business set, or when the business closes it.

Product instead of cash. A creator who takes product can be offered it instead of a fee, or on top of a smaller fee, for anything on their card. The retail value is declared, the deadline starts when the creator confirms the product arrived, and no money changes hands for the product part.

A conversation on Kreadors is for questions. Nothing agreed in a conversation is a booking, and nothing agreed there carries the hold on the money or the dispute route. Only a paid quote, offer or proposal does.

A creator's rate card is their price, and the price on the card is the least they charge for that item. What a business pays is the total of the quote it accepts, and nothing is added at checkout.

Kreadors charges the creator 10% of the cash actually agreed, taken out of the payout. It applies to the whole amount moving through us, travel and add-ons included. The business pays no platform fee on top. If a job is settled partly, the fee applies only to the money actually released to the creator.

Where a collaboration is paid in product rather than cash, no money changes hands and we charge nothing on the product. Both sides still get the deadline, the delivery record and the dispute route. On a product-plus-fee deal, the fee applies to the cash part only.

Prices are in Malaysian Ringgit. Any tax on the creator's own income is the creator's to handle. Kreadors is not registered for sales and service tax today, so nothing we issue carries it; if that changes, service tax applies to the Kreadors fee only, never to the creator's price, and only to orders made after the change. For each paid order a business gets a numbered invoice, issued by us on the creator's behalf, and a credit note for any money sent back; where it has given us its SSM and tax numbers, they are printed on them. A creator gets a numbered invoice for the Kreadors fee each time money is released to them.

Paying is what accepts a quote, an offer or a proposal. Nothing is charged before, and a business that starts paying and stops can say never mind at no cost. An accepted quote that is not paid within 3 days lapses on its own.

Payment is taken on a secure payment page, by DuitNow QR, card, FPX or e-wallet. The money is held by Kreadors rather than passed straight to the creator. Because the quote was the creator's yes and paying is the business's, the work starts the moment the money lands, and the creator is told.

A creator may back out within 24 hours of that, and the business is refunded in full. Each time they do, it is counted on their page. A business may cancel before any work has been done, also for a full refund. A crew member booked for a shoot day may pull out at any time up to that day, on the same terms: a full refund, counted on their page. Neither side can walk away like this once part of the money has been released on a payment plan; from then on, a problem goes to a dispute.

Shoot days. Either side of a crew booking can ask to move the shoot day, saying why. If the other agrees, the day moves at no cost and the date the files are due moves by as many days; if not, the booking stands as it was. A business may also cancel a shoot up to the day itself. The crew member picks one of three cancellation policies, shown on their rate card and fixed on the booking, and keeps the share it names out of the money held; the rest is refunded and the booking ends:

• Flexible: free until the day before the shoot, then 25% of the price if cancelled on the day.
• Moderate: free until 3 days before the shoot, then 50% of the price.
• Strict: free until 7 days before the shoot, then 50% of the price, and all of it on the day.

Days are counted in Malaysian time, to the shoot day. Our fee is taken only on the share the crew member keeps.

Held money is not the creator's until it is released, and not the business's once a quote is paid for. It is not a deposit with us, it earns nothing, and we do not lend it out.

The money is released when the business approves the delivered work, or on its own if the business does not respond to a draft within 4 days — a creator should not be left unpaid because a brand went quiet. Refunds go back to the card or account the order was paid from, usually within 5 to 10 working days; where the payment method cannot take a refund, we send it by bank transfer instead.

Payment plans for crew work. A crew member can have the held money released in parts rather than all at the end: for example, part after the shoot, part on the first cut, and the rest on the final files. The plan is on their quote or offer, so the business sees it before paying. It has at most 4 parts, each at least 10% of the price, and at least 20% always waits for the final approval. The business still pays the whole price up front. The crew member marks each part done; the business can release it, or report a problem within 2 days, and if it does neither the part is released on its own. Our fee is taken on each part as it is released. A released part is final: a later dispute or refund covers only the money still held.

Payouts go to the bank account the creator gives us, in a weekly run every Wednesday, so within seven days of release. Getting those details right is the creator's responsibility; a transfer to a wrong number they gave us is not something we can pull back. The account must be in the creator's own name: one in another name is held until we have checked that it is theirs.

Before we can pay anyone we need their full legal name and IC or passport number, because a payment to an individual is recorded against a person and appears on the invoice. A creator who will not give those cannot be paid — the money stays held rather than going out unrecorded. A tax number is optional.

What is delivered, by when, with how many revisions, and what the business may do with the content are all set on the order before money moves. The revisions are the ones the creator's rate card includes for what was booked. Anything not written on the order was not agreed.

Drafts are delivered on the order, stored privately, and can be opened only by the two sides and by us. The business approves a draft or asks for changes; approval releases the money. On an influencer order the creator then adds the link to the live post, and the results it gets are recorded against the order. On a crew order the approved files are the end of the job.

On an influencer order, unless the order says otherwise, the creator keeps ownership of what they make. Posting on the creator's own channel is always included. Reposting on the business's own channels, running the post as the business's ad from the creator's account, and keeping the creator away from competitors are each separate terms, set for a number of days, and priced by the creator where they charge for them.

Crew make content for the business to use itself, so the business ends up owning it. The copyright in the finished files passes to the business when the money is released to the creator (on a payment plan, the last part) : when the business approves them, when they are approved on their own after 4 days, or when a dispute ends in a release or a split. From then on the business may use, edit and publish them anywhere, for as long as it likes, including in ads and by giving them to someone else to post. If the money still held is refunded, nothing passes, even where parts of a payment plan were already paid.

Until then the files are the creator's. The business may review them on the order but not publish them.

Raw footage — everything shot, not only what made the edit — stays with the creator, unless the raw footage extra was on the order. Then it passes with the finished files.

The creator's portfolio. When approving, the business is asked whether the creator may show the work. If it says yes, the work appears on the creator's page as done on Kreadors, under the business's name. If it says no, the creator may not show it anywhere.

Music, footage and fonts. Anything in the files the creator did not make must be licensed for commercial use, and the licence must let the business keep using the files. If a track is licensed through the creator's own subscription, the creator says so on the delivery. A business that swaps in its own music answers for that music.

People and places on camera. Whoever brings a person or a place gets their permission. The business answers for its own premises, staff and customers; the creator answers for the people they bring, such as hired talent, for filming in public places, and for any permit the shoot needs, such as for a drone.

Either side can open a dispute on an order, with a reason. While a dispute is open the money stays held and neither side can move the order.

An operator reads both sides and settles it one of four ways: release the money to the creator, refund it to the business, split it, or put the order back to where it was so the work can be finished. We take our fee only on money actually released to the creator. Both sides see the outcome and the reason on the order.

Once the business has approved, the money has been released and there is nothing left to hold, but the business can still report a problem, for instance a post that never goes up or comes down again. The order carries on, and the creator’s payout for it waits out of the weekly run until an operator has looked into it and closed the report, or sent the order back for the post to be put up again.

We decide disputes on what is recorded on the order — the brief, the messages, the drafts, the deadlines. Keep the conversation on Kreadors and there is something to decide with.

Once work is approved, each side can review the other. A review stays hidden until both have written one, or 14 days pass, so nobody is replying to a review they have already read. Only the two sides of a booking can review each other.

A review must be honest and about the booking. We remove reviews that are abusive, that are not about the work, or that were written to get something in return.

You keep your own content. You give us permission to show it on Kreadors — a creator's pictures, portfolio and rate card on their page and in search; a business's name, logo and campaigns where they need to appear.

Do not publish figures you cannot stand behind, pass off someone else's work as your own, or use a photograph of a person who has not agreed to it. Numbers read from a connected account are marked as such; numbers you type in are marked as yours, until we have checked them against the post.

Connecting a YouTube channel uses YouTube API Services, and by connecting one you agree to the YouTube Terms of Service.

Meeting on Kreadors and then taking the same job off it to avoid the fee is not on. It also costs both sides the hold on the money and the dispute route, which is the only reason the booking is safer than a DM.

Messages that share a phone number, an email address or a WhatsApp or Telegram link are shown to our operators; nothing is blocked. We may suspend accounts that do it repeatedly. Either side can report a conversation to us, or block the other: a block stops messages, offers, booking requests and proposals between the two, while orders already running carry on. We are not trying to own your relationships: work you already had with someone before Kreadors is yours, and always was.

You can stop using Kreadors whenever you like, and a creator can unpublish their page at any time without losing their history. To close an account, write to us; orders already under way still have to be finished or settled first, and money already held is settled before the account closes.

We can suspend or close an account that breaks these terms, misrepresents its figures, or puts other people at risk. A suspended account cannot sign in, and its page and campaigns come off Kreadors; we can also take down a single campaign. Money already held is settled before an account is closed, not swallowed by the closure.

We work hard to keep Kreadors accurate and available, but we do not promise a campaign will perform, that a creator's figures predict your result, or that the site never goes down. Reach figures are labelled with where they came from precisely so you can judge them.

Nothing here limits liability for anything that cannot lawfully be limited. Otherwise, our liability to you for any order is limited to the fees we charged on that order.

These terms are governed by Malaysian law, and the Malaysian courts settle disputes about them.

When these terms change we update this page and the date at the top. If a change matters to money or rights, we will say so in the product rather than hoping you re-read the page. Carrying on using Kreadors after a change means you accept it.